▼

Council on Aging FAQs

Show All Answers

1. Where is the COA located?

The Wellesley Council on Aging (COA) is located at the Tolles Parsons Center, 500 Washington Street in Wellesley, Massachusetts 02482. Enter 500 Washington Street into your GPS for turn-by-turn directions. Free parking is available on-site in the parking lot. We offer transportation to the Center for seniors who need or would like a ride. 

2. What are the COA hours of operation?

Regular business hours for the Council on Aging (COA) and the Tolles Parsons Center are Monday through Friday from 9 a.m. to 4 p.m. 

3. What transportation services are available to Wellesley seniors?

Please visit our Transportation page for information on the COA Bus.  Our Volunteer Drivers Program is currently on hold.

4. What types of programming do you offer?

The Council on Aging offers a variety of social, recreational, and educational programs. Our newsletter lists our current programs and is mailed to Wellesley residents over the age of 60 on a bi-monthly basis. If you are interested in receiving our newsletter via print or e-mail, please contact us.

5. How do I become a member of the COA?

Anyone over the age of 60 is welcome to participate in COA programs and utilize our services. There is no membership fee to “join”. While both Wellesley residents and non-residents are eligible to take part in our programs, we offer priority registration to Wellesley residents. We invite first time users to call or visit the COA to register your information and receive a tour. We will then issue you a key tag and you will be ready to begin enjoying the many benefits and resources available to you as part of the Wellesley COA community.

6. How can I find out about services that may be available for my parent(s)/relative/neighbor?

Family members, caregivers, and neighbors frequently contact us for information about services that help keep elders living safely and independently in their homes. Our Health and Social Services Administrator can help connect your loved one to local programs and services, even if you live far away.  Visit our Social Services page for information.

7. How can I volunteer?

The Wellesley Council on Aging could not accomplish its work without the assistance of its many dedicated volunteers.  Please visit our Volunteer page to find our volunteer application and to learn about opportunities.

8. Do you offer a meal program?

The COA partners with Express Gourmet, North End Pizza, Wellesley Bakery, The Linden Store, The Cheesy Street Grill, and Captain Marden's of Wellesley to offer catered lunches four times per week. Meals are $6.00  and served at the COA every Tuesday, Wednesday, Thursday, and Friday at 12:00 pm. Guests must register by  3:00 PM two business days prior to the lunch they plan to attend. No refunds are given. 

The COA does not offer a Meals on Wheels program nor home-delivered meals to Wellesley residents.

▼

Domestic Violence & Restraining Orders

Show All Answers

1. What is a 209A order?

An Abuse Prevention Order, called a "209A order," a "protective order," or a "restraining order," is a civil court order intended to provide protection from physical or sexual harm caused by force or threat of harm from a family or household member. You can obtain an order against:

• A spouse or former spouse
• A present or former household member
• A relative by blood or a present or former relative by marriage 
• The parent of your minor child
• A person with whom you have or had a substantial dating relationship

2. Where can I get a 209A order?

A 209A order can be obtained in any District Court, Superior Court, or Probate and Family Court in Massachusetts. An emergency 209A order can be obtained through any police department after court hours, on weekends and holidays. You do not need a lawyer to file for a 209A Order and there is no charge for filing. An emergency 209A order will only be valid until the next business day at which time a victim has to appear in District Court to extend the order.

3. How can I get an order in District Court?

Should you decide to go to a District Court for a 209A order, you may go to the District Court in the area where you live or, if you have fled to another area to avoid abuse, you may go to the District Court in the area where you now live.

Go to the Clerk’s Office in the court and ask for a "protective order" or a "209A order." You will receive a packet of forms to complete as an application for a protective order.

In some courts, there may be a Court Advocate from a local battered women’s service agency to help you with the form. A Victim/Witness Advocate from the District Attorney’s Office is also usually available for assistance and to discuss the option of filing criminal charges against your abuser. Ask someone at the Clerk’s Office to direct you to the District Attorney’s Victim/ Witness Office for help. You do not have to file criminal charges in order to obtain a 209A order. However, criminal charges can be helpful in holding a batterer responsible for criminal acts committed against you. If there is a criminal violation, the Court can also require a batterer to obtain counseling or other treatment.

▼

DPW - PFAS

Show All Answers

1. What is “PFAS6”?

PFAS6 is defined as the sum of the concentrations of the following six PFAS compounds: 

• Perfluorooctanoic acid (PFOA) 
• Perfluorooctane sulfonate (PFOS) 
• Perfluorononanoic acid (PFNA)
• Perfluorohexane sulfonic acid (PFHxS)
• Perfluoroheptanoic acid (PFHpA)
• Perfluorodecanoic acid (PFDA)

2. What are the current federal PFAS regulations?

Currently, the United States Environmental Protection Agency (USEPA) has a health advisory level of 70 parts per trillion (ppt) for PFOA and PFOS.  

3. What are the current PFAS regulations in Massachusetts?

Effective October 2, 2020, the Massachusetts Department of Environmental Protection (MassDEP) finalized revisions to the drinking water regulations (310 CMR 22), which now include a maximum contaminant level (MCL) for PFAS6. According to 310 CMR 22.07G, a water supplier is in violation of the MCL if PFAS6 exceeds 20 parts per trillion (ppt) at an entry point to the distribution system on a regular basis.  Because the Town of Wellesley (Town) serves between 10,000 and 50,000 customers, the new regulations required the Town to begin PFAS6 compliance sampling in April 2021. 

4. What other PFAS requirements are coming? Is there a test currently available?

The USEPA released a PFAS Strategic Roadmap in October 2021, which anticipates federal regulation of PFAS in drinking water. This includes issuing formal regulatory limits for PFOA and PFOS in about a year and ongoing assessment of other PFAS compounds for potential future regulation. Additionally in the spring of 2021, the USEPA announced the Fifth Uncontaminated Monitoring Rule (UCMR5) compound list which includes 29 PFAS compounds. Monitoring for UCMR5 will begin in 2023. EPA uses the Unregulated Contaminant Monitoring Rule (UCMR5) to collect data for contaminants that are suspected to be present in drinking water and do not have health-based standards set under the Safe Drinking Water Act (SDWA) 

There is another testing method (USEPA Method 533) that can detect 25 PFAS compounds in the approved analyte list, but it is not currently approved by MassDEP for public drinking water supply testing. A combination of USEPA Method 533 and 537.1 will be used for UCMR5 analyte list.

5. More than 4700 PFAS compounds exist. Are others likely in our water too?

Other PFAS compounds are likely present in Wellesley drinking water; however, the accepted laboratory testing method (USEPA Method 537.1) can detect a suite of 18 PFAS compounds.

6. What are the possible sources of the PFAS contamination?

Common sources of PFAS contamination in the environment include use of aqueous film forming foams (AFFF) used for fighting fires; manufacturing of water-resistant and non-stick consumer products, such as non-stick cookware, stain resistant coatings, water resistant clothing, cleaning products, and personal care products to name a few. The Agency for Toxic Substances and Disease Registry provide additional information regarding the health effects of PFAS and possible sources of exposure: https://www.atsdr.cdc.gov/pfas/health-effects/exposure.html

7. Does the fire (or other) departments have any remaining fire retardant foam that contains PFAS?

The foam used by WFD is Nova Cool for years and has no PFAS. Previously WFD used FireAid, no PFAS as well. There is no inventory at either station of any foam products that contain PFAS’s.

8. What level of effort would be needed to investigate potential sources?

MassDEP has been supporting some municipalities with environmental due diligence related to PFAS. The Town is currently exploring conducting a preliminary environmental due diligence assessment of the surrounding area to investigate potential source(s) of PFAS contamination.

9. What technologies are effective for PFAS removal?

There are three different treatment alternatives most commonly considered effective in the removal of PFAS from drinking water: adsorption using activated carbon, ion exchange using resins, and reverse osmosis using permeable membranes.

Granular Activated Carbon (GAC)

GAC contactor vessels are the most common units on the market for PFAS removal for both surface water and groundwater sources. The pressure vessels remove PFAS via adsorption to the GAC media and require backwashing of the vessels once they reach a certain differential pressure. GAC has been found to have greater efficacy removing of long-chain PFAS compounds than short-chain PFAS compounds. According to the USEPA, GAC has a maximum demonstrated removal rate of between 90% and 98% of the PFAS6 compounds regulated by the new MCL. 

Ion Exchange (IX)

Similar to GAC vessels, IX resins are typically installed in pressurized, contactor vessels in a lead-lag configuration. The positively charged resin attracts the negatively charged PFAS particles, removing them from the water. In many applications, IX has been found to have greater removal of short-chain PFAS compounds than long-chain PFAS compounds. According to the USEPA, IX has a maximum demonstrated removal rate of between 94% and 99% of the PFAS6 compounds regulated by the new MCL. Unlike GAC, IX resins have a finite capacity, and typically cannot be reactivated and reused, requiring an ultimate off-site disposal location. Additionally, IX resins require pre-filtration using bag filters to capture any solids in the raw water, adding to the capital, operations, and maintenance costs; however, IX resins typically have a longer lifespan before reaching this ultimate capacity when compared to GAC. 

Reverse Osmosis (RO)

RO utilizes high-pressure, small pore size, permeable membranes to separate PFAS compounds from feed water. The concentrated waste water is continually recirculated into the feed water or fed through secondary and tertiary RO systems, resulting in high recovery rates and non-detect PFAS levels. The remaining waste water is flushed out of the system, requiring a separate GAC or IX treatment system before the waste water can be disposed of. Additionally, the RO-treated water requires remineralization prior to entering the distribution system. RO membranes can provide removal over a typical lifespan of 10 years before requiring replacement. RO has been found to remove both short- and long-chain PFAS compounds. According to the USEPA, RO has a maximum demonstrated removal rate of 99% of the PFAS6 compounds regulated by the new MCL.

10. If we implement GAC, why can't we skip the interim filter and install.

The lead time for the PFAS vessels drives the critical path of the construction schedule regardless of media type. Manufacturers are quoting 24-40 week lead-times from approval of shop drawings. The procurement schedule for treatment equipment and building materials (e.g. Pre-engineered metal buildings) has grown over the course of 2021. The 24-40 week time frame does not include time for design, bidding, shop drawing review, or construction. An option for improving timeline for commissioning a long-term PFAS system is to pre-purchase the equipment.

In order to meet peak demands last summer without the Morses Pond WTP, the Town operated the existing MWRA interconnection at full capacity. Demands last summer were depressed by a combination of water conservation measures and unusually high precipitation. We expect that the summer of 2022 will be hotter and drier than 2021, which means the Town will be further challenged to meet peak summer demands without the Morses Pond WTP available to supplement supply.

11. Why is Wellesley considering GAC over IX? Should we use both?

Both GAC and IX have proven effective methods of PFAS treatment. While each water supply is unique, there are advantages and disadvantages to each treatment media. IX systems have smaller footprint than a comparable GAC system as they can handle higher loading rates (gallons per square foot) and have shorter contact times than GAC. IX media is more expensive to purchase and is currently considered one-time use and then it has to be removed/disposed, while GAC can be reactivated and reused. IX systems require additional pre-treatment considerations (e.g. dechlorination and bag filtration) as opposed to GAC systems.

12. I have heard reverse osmosis is more effective. Why not use that?

RO is a viable treatment option for PFAS removal. RO requires additional pre-treatment/pumping/post-treatment systems and has higher capital/O&M costs than IX/GAC systems. RO also produces a highly concentrated PFAS waste stream that requires special handling and disposal considerations. This would not be the most sustainable option for the Town. 

13. Of the more than 4700 PFAS compounds how many can GAC remove?

The accepted laboratory testing method (Method 537.1) can detect a suite of 18 PFAS compounds. Adsorption media such as GAC and IX have proven effective at treating PFAS compounds from this analyte list.

14. Is expended GAC media for PFAS removal considered hazardous waste?

Based upon current regulations PFAS GAC and IX media, expended media is not considered hazardous waste; however, the regulatory environment regarding PFAS is evolving and environmental service providers have indicated that they manage PFAS waste similar hazardous substances in terms of disposal in landfills or incinerators. Reactivation of GAC media is an option. IX resin is currently considered single-use.

15. Are there broader pollutant tests that we can execute to determine presence of contaminants beyond USEPA requirements? Would GAC filter improve the results?

GAC is commonly used to remove other contaminants of concern in drinking water such as taste and odor compounds, disinfection by-product precursors, volatile organic compounds, naturally occurring organic matter. Public water systems have been required to test for other unregulated contaminants as part of the UCMR process.

16. What is the GAC disposal process?

Regarding disposal, the spent carbon media can be reactivated by heating at high temperatures, which breaks up the PFAS molecules and restores the pores in the spent GAC. The reactivated media can be reused for treatment, which saves money and reduces the environmental impact. Typically, the replacement media will include mostly regenerated media and a portion of virgin media (approximately 80% and 20%, respectively). Calgon Carbon is one of the primary GAC suppliers in the area and they have an overview of the process on their website: https://www.calgoncarbon.com/reactivation-services/

Calgon also has an FAQ sheet on their website: https://www.calgoncarbon.com/app/uploads/Reactivation_Services_FAQ.pdf

17. Natick is implementing the granulated activated carbon filter system and is expected to go online at the end of December 2021. Could Wellesley piggy-back off of that solution in the interim?

There’s no direct way to piggy back on Natick’s PFAS treatment since we have no pipe that goes from their location to ours. However, we do have the ability to interconnect with Natick at other locations for emergency purposes. Prior to finding elevated PFAs levels at Morses Pond we explored the opportunity for Natick to take water from Wellesley’s system.. We found that the pressure differences between our two systems were incompatible and it would take a lot of effort and new equipment to make such an interconnection feasible. Another factor to overcome is that the chemical differences between our water supplies would create some potentially unpleasant characteristics (e.g., dis-colored water) that might require additional treatment. For these reasons, we decided to not pursue establishing a more permanent connection.

We are in regular contact with our colleagues in Natick (and other towns) and will be paying close attention to the performance of their system.  We also continue to work together to assist each other whenever possible.

18. What will interim PFAS treatment at the Morses Pond WTP include?

Interim PFAS treatment will include the following components:

• Bag filtration for solids removal;
• GAC filtration for dechlorination; and
• IX filtration for PFAS removal.

19. Why IX for interim and not solely GAC?

A GAC filtration system will require significantly more equipment and footprint for interim treatment. In this case, the equivalent amount of GAC vessels would require four semi-trailers instead of two.

20. Is the interim treatment lifespan driven by time or gallons? If gallons, why not maximize the MWRA capacity to extend the lifespan of the interim system treatment media?

The interim system has been sized to treat the maximum amount of water (1 million gallons per day [MGD]) that the Morses Pond wells can pump given the additional hydraulic constraints imposed by the additional treatment equipment. The interim treatment media (GAC/IX) are estimated to last more than 16 months based on current PFAS levels and proposed system flow rate (1 MGD). The current cost to purchase water from the MWRA is $4,000 per 1 million gallons. There is both a cost savings component and a demand component of the interim solution that will benefit the Town. There are times during peak demand that the MWRA system will be at maximum pumping capacity and we will still need the additional million gallon supply to meet the system demand.  

21. If we are able to minimize the use of the container filter, can we re-deploy the interim container filter to our other wells after Morses has been resolved?

The interim system could be procured under an extended rental agreement or the Town could opt to purchase the interim system so that it could be deployed at the Town’s other well fields if needed. Purchasing the equipment is not a guaranteed option.

22. Any idea on the expected life of the GAC media before replacement/regeneration is needed?

The GAC vessels would be sized for a minimum of 1 year. The pre-selection process would include a provision for the GAC vendor to conduct testing to confirm GAC estimated lifespan so we can use that information in final design. Ideally we will have a GAC system design that provides for 14-18 months so GAC reactivation is on a regular schedule once every 2 years, but the rapid small scale column test results will help inform that design. PFAs levels will be monitored before and after the filters to determine when the filters are approaching breakthrough

23. Could we simply use MWRA water during that time period?

Our current MWRA connection provides a maximum of 4.2MGD.  Current max day demand is over 6MGD, so our existing connection cannot meet demand in the peak use months.  We count on our Morses Pond Treatment Plant as our largest local source to help meet that demand.  Also, MWRA water is much more expensive than our locally produced water and rate increases will be needed for additional amounts of MWRA water used.  This is especially true in the non-peak months because of the cost.  In the summer, our peak rates are designed to cover the added costs of MWRA water. 

24. What is the cost difference between using the MWRA water during this 15-18 month time period versus the ion exchange interim solution?

Basically, the Morses Pond Treatment Plan produces 1 to 1.4 MGD and the premium for MWRA water is about $2,500/MG.   So, 1MGD x $2,500 x 30 days = $75,000 per month at a minimum.  A reasonable estimate is that the added cost is about $1,000,000 per year. 

25. Would we own the $1.5 million interim ion exchange solution, or is this a rental or lease?

We propose renting this system.   We’ve looked at a purchase option but decided that renting was more prudent since it produces a waste stream that might be more difficult (and more expensive) to deal with if we owned versus rent.

26. If we own this solution, could it be repurposed to treat water from the other wells if they test over the acceptable limit?

If we purchase an interim system it could be re-deployed.  However, without knowing how long it would be out of service between uses it is unknown what kind of performance we would get. Also, since it has not yet been determined what will happen at the other plants it seemed that renting would be preferable.  Also, we propose doing the interim solution as a demonstration test.   We expect it to be successful, but until that data is in we felt more comfortable with a rental option.

27. Could we share or resell this solution to another municipality once our granulated carbon solution is online?

If purchased, a system could be sold or loaned to others especially in the current market.  We don’t have any good data on the potential residual value or the complexity of resale of this type of equipment but they are certainly in high demand these days.

28. What is the level of confidence in the MWRA connection improvement requiring 3-5 years?

The 3 to 5 year estimate is a conservative estimate due to the regulatory, design, and construction requirements that are likely to be involved.

29. What is the minimum Wellesley water sourcing at which our total life cycle is cost competitive with MWRA?

This evaluation would require further study to analyze the regulatory, design, construction, operation and maintenance costs. The costs associated with MWRA option include expansion in water use (MWRA charges approximately $4.4M for each million gallons per day in capacity for new water system members), infrastructure improvement costs (interconnecting community and within Wellesley), and increased water rates 

30. Is there a risk that other communities tap into MWRA that Wellesley will lose that option?

The MWRA water system currently has access to a safe yield of approximately 300 million gallons per day and its current water customers utilize approximately 200 million gallons per day. 

31. Can you explain the physical limitations of the current MWRA connection?

Maximum pumping is about 3,000 gallons per minute or 4.3 MG per day.  This is due to the physical limitations of the piping, pumps and other equipment in the station.  

32. Please describe the risks of relying solely on our MWRA connection.

If something were to go wrong with the supply line or the station itself (power outage, pipe break, other failure) we would have no water if our existing three treatment plants were not available.  We spend a lot of time planning redundancy and resiliency in our system.  Our MWRA Pump Station has 2 pumps and a backup generator to handle more routine interruptions.  Still, a serious or catastrophic failure to our station or the MWRA supply line would leave us with no water if this were our only source.   We do have inter-connections to our neighbors for use in an emergency but there is no guarantee that they will be able to provide us water.  For example, we contacted Weston this past summer to see if they could supply us with water but they were not able to do so due to their own constraints.

33. Should the physical limitations of the current MWRA connection be remedied?

We think so.  This is something that we have been working on with the MWRA since 2019.  We have made many improvements to our connection over the years including redundant pumps. However, we believe that a separate entry point should be developed so that if anything ever happened to the station we could still draw MWRA water.  The MWRA has been working with us on developing concepts that could be pursued.  We’re still years away from any type of solution, which is currently being viewed by us and the MWRA as a potential regional solution for Wellesley and neighboring towns.   

▼

DPW - Stormwater Utility

Show All Answers

1. Why is Wellesley considering a Stormwater Utility?

The Department of Public Works (DPW) has long been responsible for operating, maintaining, and improving the Town’s drainage system, which includes 130 miles of pipeline and thousands of catch basins, manholes, and water quality treatment practices. A well-functioning drainage system keeps roads passable and protects public health and private property. In the last 20 years, the stormwater program has expanded to include water quality considerations under the Clean Water Act. In the immediate future, the program will need to evolve to address the impacts of climate change according to the Town’s Climate Action Plan. The stormwater management program has historically been funded through the General Fund (tax revenue). 

A stormwater utility that generates revenue through fees is a more equitable way to pay for this necessary work. A stormwater utility is similar to water and sewer utilities, which allocates costs based on the amount of use. In this case, use is measured by the amount of impervious area (IA). An Enterprise Fund allows revenue to be collected from all properties (including tax-exempt) and applied directly to stormwater-specific costs.

2. What will be funded by the Stormwater Utility? What are the benefits?

Revenue from the Stormwater Utility will fund all aspects of the stormwater management program including administration, regulatory compliance, drainage system operation & maintenance, and capital projects. A well-functioning drainage system keeps roads passable and protects public health and private property. The stormwater utility will provide sufficient funding to meet EPA’s¹ annual permit requirements; this includes increased costs to significantly reduce phosphorous in stormwater runoff discharging to the Charles River. In the immediate future, the program will also need to evolve to address the impacts of climate change according to the Town’s Climate Action Plan.

¹ Environmental Protection Agency

3. What is impervious area?

Impervious Surface, as defined in Wellesley’s Zoning Bylaw, is “material covering the ground, including but not limited to macadam², cement, concrete, pavement, and buildings, that does not allow surface water to penetrate into the soil.” This includes walkways, pools, and rooftops. The measurement of this surface is referred to as “impervious area” (IA). Cumulatively, more impervious area causes less groundwater infiltration and increased stormwater runoff (volume and rate of runoff) that is also more polluted and warmer. This harms our wetlands, streams, rivers, lakes, and ponds. See the short video The Impervious Problem on our website.

²Macadam: roadway or pavement constructed by compacting a layer of small broken stone along with a binder (as cement or asphalt).

4. How is impervious area calculated and maintained?

The Town maintains IA mapping in our Geographic Information System (GIS). The Wellesley IA data is updated  approximately every five years based on new aerial photogrammetry and LiDAR³. The DPW Engineering Division will routinely update the IA layer data. You can explore impervious area measurements for FY23 billing using the Stormwater Property Viewer on our website.

³ Lidar — Light Detection and Ranging — is a remote sensing method used to examine the surface of the Earth.

5. How are fees determined?

Fees are determined based on the amount of IA on a parcel. The median IA of all Single Family Residential (SFR) parcels in Wellesley is 3,105 ft2. One equivalent residential unit (ERU) is represented by this median value of 3,105 ft2. The total ERUs in town was determined in combination with estimated revenue requirements to develop a cost per ERU. The fee does not consider the percentage of  imperviousness on a parcel. SFR parcels will be billed a tiered flat fee and Non Single Family Residential (NSFR) properties will be billed proportionally to their impervious area as shown below. For proportional fees, a given parcel is divided by the impervious area in one ERU (3,105 ft2) to determine a rounded, whole number of ERUs on the parcel. 

6. How does Wellesley’s Fee Compare to other Towns?

Wellesley’s fee is in the upper range of stormwater fees in Massachusetts. This is because Wellesley made the policy decision to fully fund the stormwater program with the Enterprise Fund, including administrative and overhead costs. Many towns only fund compliance program costs. Additionally, Wellesley is in the Charles River Watershed and is subject to more stringent requirements to reach phosphorus reduction targets.

7. Does this impact other enterprise funds?

No this is a separate enterprise fund and does not impact existing utilities.

8. How frequently will bills be issued?

Bills will be sent monthly with water, sewer, and electric use bills.

9. How are leased properties billed?

Fees will be calculated for the parcel and will be billed to the property owner.

10. How are condominiums and town houses billed?

The fee will be calculated for the parcel, including common area and private roads. This fee may be allocated to each unit by the Town (for condos that receive an individual utility bill) or by the homeowner association.

11. How can a property owner reduce their stormwater fee?

All property owners will be eligible for credits and abatements. 

Abatements: An abatement process is under development that will allow a property owner to request an adjustment to their IA measurement. The owner will submit a request for review by the DPW. 

Credits: The credit policy is currently being developed, and the Town is considering a variety of options for credits and rebates for all types of properties. This provides an incentive for property owners to reduce impacts from their property. There will be opportunities to provide input on this policy during public meetings in the coming months.

▼

DPW - Water/Sewer Rates

Show All Answers

1. Why are water rates increasing so much?

Last summer we used more MWRA water which is more expensive than our local sources and the rate increase is needed to pay for that water. We had to use MWRA water because we shut down the Morses Pond Treatment Plant (Wellesley’s most productive local source) due to elevated levels of PFAS.

Also, we sold less water due to conservation measures and wet weather last year. The rate increase is needed to make up for some of that lost revenue.

2. What can I do to lower my water bill?

The most effective way to lower your water bill is to use less water. The Water division has partnered with the EPA’s WaterSense program to help provide guidance to customers on ways to reduce their water use.  Efficient indoor and outdoor water use tips can be found on our website.

3. What is being done to keep rates down?

Maximizing use of our local water sources is the best way to help keep rates down. The Water division is working to get the Morses Treatment Plant back online as our local sources are about half as expensive as purchasing water through the MWRA. We are taking advantage of grants and interests-free loans wherever possible. For example, in FY22, the Water division made use of $1.5M in American Rescue Plan Act (ARPA) funding to pay for interim PFAS treatment and a $150K grant from the Clean Water Trust. Also, authorization to receive another $2.5M of interest-free loans was approved at the 2022 Annual Town Meeting and will be used to fund distribution system improvements.

4. When was the last water rate increase?

July 2011

5. When is the next water rate increase?

There is currently no additional rate increase anticipated this year. Any potential increase next year will depend heavily on this year’s water use.

6. What is the annual impact for the average residential water customer?

For the average residential customer that uses 10ccf per month, the expected impact is $195 per year.

7. Why are sewer rates increasing?

Sewer rates are increasing 4% to cover rising costs in our MWRA (Massachusetts Water Resource Authority) assessment.

8. When was the last sewer rate increase?

July 2020

9. When is the next sewer rate increase?

There is currently no additional rate increase anticipated this year. Typically, MWRA costs increase about 4% each year.

10. What is the annual impact for the average residential sewer customer?

For the average residential customer that uses 10ccf per month, the expected impact is $46 per year.

▼

Firearms Licensing

Show All Answers

1. How do I apply for a license to carry (LTC) firearms?

Applicants can stop by the Wellesley Police Department at their convenience to apply, typically each shift has at least one officer trained in the MIRCS firearms licensing program. However, in the case that no officers are available to process your application you may be asked to come back at a later time. It is not necessary to complete an application prior to applying at the station, however you may download an application worksheet (PDF) to use as a rough draft. An online application must be completed at the station.

2. What do I need to provide when renewing a Class A or B license to carry?

Same material as listed in the application requirements section of the Firearms Licensing page except for the Massachusetts State Police (MSP) certified safety course certificate and fingerprints.

Older style, expired licenses which do not end in “A” or “B” require fingerprints and a new safety course class must be completed.

Renewals issued from jurisdictions outside of Wellesley must supply a valid copy of the firearms training certificate.

3. How do I apply for a new Class C firearms identification card (FID/C)?

The same requirements as listed for license to carry (LTC) listed in the application requirements section on the Firearms Licensing page except: 

• Applicants must be 18 or those 15 to 18 must provide letter from a parent or guardian granting permission to apply for a FID Card
• Licenses are valid for 6 years from date of issue
• Letter to chief is not required

4. What is a Class D firearms identification card (FID/D)?

• Restricted for purchase and possession of chemical sprays only (for example: mace or pepper spray)
• Applicants must be 18 or those 15 to 18 must provide a letter from a parent of guardian granting permission to apply for the card
• Fee is $25 for first card, renewals are free
• Licenses are valid for 6 years from date of issue
• Safety course not required

5. Do I have to inform anyone of my address change?

Yes, you must complete the “Change of Address Notification Form” and follow its instructions. You must notify the following agencies within 30 days:

• The issuing department
• The department where you are moving to
• Firearms Records Bureau
  200 Arlington Street
  Suite 2200
  Chelsea, MA 02150

6. Who can I contact with any additional questions?

You can email Sergent Jeffrey Renzella of the Firearms Licensing Unit call him at 781-235-1212, ext. 5261. 

Further information about firearms laws is available on the Massachusetts government website.

▼

Footer - FAQs

Show All Answers

1. What are the hours of Town Hall?

Beginning on June 1, 2021 Wellesley Town Hall will be open to the public. Regular hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Please check each department webpage for  individual operating hours. 

Town Hall summer hours (July to early September) are:

Monday: 8 a.m. - 5 p.m.
Tuesday: 8 a.m. - 5 p.m.
Wednesday: 8 a.m. - 5 p.m.
Thursday: 8 a.m. - 5 p.m.
Friday: 8 a.m. - Noon

2. When is the Recycling & Disposal Facility open?

The Wellesley Recycling and Disposal Facility (RDF) is open at the following times:

Residential Hours

Monday, Tuesday, Wednesday

7:00 AM - Noon

Thursday, Friday, Saturday

7:00 AM - 3:45 PM

Sunday (April - November only)

10:00 AM - 3:00 PM

Commercial Hours

Monday - Saturday

7:30 AM - 11:30 AM

Closed Sunday

Please note that the RDF is closed on state holidays.

Visit the RDF page for more information.

3. How much does it cost to park in Wellesley?

To find out more about the Town of Wellesley street parking, parking lots, and rates, go the Parking Clerk  webpage.

4. How do I obtain a copy of a birth, death, or marriage certificate?

Copies of Vital Records (certified copies of Birth, Death & Marriage Certificates) may be obtained from the Town Clerk’s Office for a $10.00 fee per copy ordered.

Requests can be made online, in person, or by a letter enclosing a check for the fee and a self addressed stamped envelope.

The Town Clerk’s office does not accept credit card payments.

Send request and payment to:

Town Clerk

525 Washington Street

Wellesley MA 02482

The Town of Wellesley can issue vital records for:

BIRTHS – if the person was born in Wellesley or the parents were resident in Wellesley at the time of the birth.  (Please note - Newton Wellesley Hospital is in the City of Newton - call (617) 796-1200 for vital records in Newton)

DEATHS – if the place of pronouncement is Wellesley or the informant declared Wellesley to be the town of last residence of the decedent.  Persons who die out of state will not have a death certificate filed with the Town of Wellesley.

MARRIAGES – if the couple filed their Intention of Marriage in Wellesley.  The location of the filing is not determined by the location of the ceremony, it is the convenience of the couple as to where in Massachusetts they choose to file the intention.

▼

Police

Show All Answers

1. What is the All Night Parking Ban?

Does Wellesley have an all night parking ban?

 

Yes.  Motor vehicles may not be parked on any public way in the town of Wellesley from 2AM until 5AM.  Those that are parked on the street will receive a parking ticket.  This parking ban  also includes the Town of Wellesley parking lots, and is clearly posted on signs entering the lots. 

 

Town of Wellesley Parking Lots:

 

Weston Road at Washington Street

Washington Street at Cameron Street

Linden Street at Hollis Street

Church Street at Waban Street

2. Parking Tickets and Traffic Citations

I received a parking ticket. How do I pay it, or how do I appeal it?

 

Parking tickets are handled through the Town Hall, Office of the Parking Clerk at 781-431-1019 ext. 2296. Payments must be made within 21 days to the parking clerk, or additional fines will be posted. You cannot pay a ticket at the police station. Appeals can also be made through the parking clerk.

 

I received a traffic (motor vehicle) citation. How do I pay it, or how do I appeal it?

 

The back of the citation contains all the information regarding payment and appeal information. You have the right to request a hearing, but you must do so within 20 days of the offense. After that time, you will be responsible for paying the full amount. All appeals for motor vehicle citations are conducted at the Dedham District Court House, 631 High Street, Dedham. Notification of the hearing date will be via mail and handled through the Dedham District Court.

 

 Non-payment of traffic citations will result in your license or right to operate a motor vehicle in Massachusetts being suspended or revoked.  These are arrestable offenses! 

3. Hawker and Peddler (Door to Door Sales) License Info

Are door-to-door sales regulated in Wellesley?

 

Yes, door to door sales for profit are strictly regulated by the Town of Wellesley. Non profit sales are not regulated.

 

Do I need a license or permit?

 

Yes, a person may obtain a state hawker peddler license from the Office of Consumer Affairs and Business Regulation or a hawker peddler license from the Town of Wellesley.

 

How do I obtain a license from the Town of Wellesley?

 

Applicants fill out an application obtained from the police department. If the applicant is a not a fugitive or a convicted felon they can be licensed.

 

What is the fee for a license?

 

$62.00

 

How long is the license good for?

 

Two years.

 

Are there restrictions on where or when someone can sell?

 

Yes, sales are not permitted prior to 8 am or after 5 pm. Sales are also prohibited on Sundays and legal holidays. No sales may be conducted on property marked “No Soliciting.” or otherwise posted in a similar manner.

 

Are there other requirements?

 

Yes, licensees must display their license on their outer garment while they are selling and they must show it to a police officer upon demand.

 

What happens if I violate any the restrictions?

 

Violators may be arrested, fined up to $300, and they may have their licenses suspended or revoked.

▼

Town Clerk - Licenses - Business Certificates

Show All Answers

1. What is a business certificate?

Commonly referred to by the name DBA ("doing business as") , a business certificate creates a public record of the name and address of the owner(s) of a business. Consumers are entitled to this information.

2. Who must file a business certificate?

Massachusetts General Laws Chapter 110 section 5 states that any person conducting business in the Commonwealth under any title other than the real name of the person conducting the business, whether individually or as a partnership, shall file (a certificate) in the office of the clerk of every city or town where an office of any such person or partnership may be situated.

Under Chapter 110, §6 a business certificate is not required if a corporation is doing business in its true corporate name, or if a partnership is doing business under any title which includes the true surname of any partner. Certain other associations and partnerships may also be exempt (refer to above citation for details.)

3. Are there any special requirements for a home-based business?

If you are working out of your home you must determine if a Home Occupation Permit may be required. Generally if you have no employees, no deliveries other than what a normal home would receive and no customers visiting the business you will not need a Home Occupation Permit. For complete details, the business owner should check with the Building Department page.

4. How do I file or renew a business certificate?

Forms are available in the Town Clerk’s Office or online. Each person named on the certificate must either sign the form in person at the Town Clerk’s Office, or have their signatures on the form notarized by a Notary Public. The filing fee is $60.

Business Certificate Request Form (PDF)

5. What do I do if I discontinue or withdraw from the business, or move to another location?

A "Statement of Discontinuance, Change of Residence..." form must be completed and filed with the Town Clerk if one of the following occurs before the expiration:
- Business is discontinued
- One or more of the persons named on the certificate is withdrawn or retired from the business or partnership
- One or more of the persons named on the certificate dies
- Change of residence of one of the named persons on the certificate
- Change of location where the business is conducted

If you have an existing Business Certificate which has a change, please fill out the Business Certificate Change Form (PDF).

6. What is the penalty for failing to file a business certificate?

The requirement to file a business certificate is a State Law (MGL Chapter 110, §5). Failure to do so is punishable by a fine of up to $300 per month of violation.

7. Are business certificates public documents?

Yes. The business certificates are on file with the Town Clerk’s Office until one year after expiration, and may be viewed by anyone making a request.

8. Does the filing of a business certificate protect me from others using the same name?

No. The protection of a trademark (word, name, symbol or device) in Massachusetts is accomplished through the Secretary of State’s Office.

▼

Town Clerk - Voting & Elections

Show All Answers

1. When is the next election?

Pending a Town Meeting vote, a Debt Exclusion for School Projects is tentatively planned for December 2021.

The Annual Town Election is scheduled for Tuesday March 1, 2022.  

2. How can I register to vote?

You may register to vote in person, by mail, at the Registry of Motor Vehicles, or online. Learn more on the Town Clerk voter registration page.

3. When and where may I register?

The last day to register for the Presidential Primary Election is February 12, 2020  from 8 a.m. to 8 p.m. at Town Hall.

There is no waiting period to be eligible to register to vote. If you move, you may register to vote as soon as you move into your new home. You may register in person at Wellesley Town Hall (525 Washington Street, Town Clerk's Office) between 8 a.m. and 5 p.m., Monday through Friday (see website for holiday hours). Mail in forms can be obtained online. Residents with a Massachusetts Driver's License may also complete voter registration online.

Teens turning 18 on or before the next election date may preregister before their birthday. Teens must be registered by the applicable deadline to participate in the next election.

Teens ages 16 and 17 may also pre-register as a voter, but are not eligible to vote until their 18th birthday.

Complete Voter Registration Online

4. What must I do if I've changed my address since I registered?

If you have moved within Wellesley, notify the Town Clerk's Office of your new address in writing. If you have moved to a new city or town, you must register again in the new location.

5. What should I do if I registered to vote and I have not heard from my local election official?

If you have not received confirmation of your voter status from the Town Clerk's Office within 1 week from the date you registered please contact Diane Innes, Wellesley Elections and Registration Administrator, at dinnes@wellesleyma.gov or 781-431-1019, ext. 2258.

6. Where do I vote?

To vote March 5, 2019, find where to vote in your district.  

7. How do I absentee vote?

Learn about absentee voting on the Town Clerk's absentee voting page.

▼

Trails

Show All Answers

1. What are the easiest trails to walk?

The easiest trail is the Brook Path, which follows the Caroline and Fuller Brooks.  It is an ADA-compliant, stone-dust path which parallels Washington Street and is easily accessible from the multiple cross streets.  The Longfellow Pond Trail is another easy trail, which circles this scenic pond in our Town Forest.  Other easy trails are listed online under Suggested Walks.

2. Which are good family trails?

The Brook Path and the Longfellow Pond Trail are easy trails and great for kids.  We also recommend the Centennial Reservation Trail for a hike up to the top of Maugus Hill for a view of the Blue Hill, the Morses Pond Trail to the town beach and then continuing along the Crosstown Trail to view the pond, and the Boulder Brook Trail for a hike to the top of Rocky Ledges.

3. Where are good jogging trails?

Most of the interconnecting trails are suitable for jogging.  The Brook Path and trails along the aqueducts provide level surfaces with good footing, and the Guernsey Path and Beard Trail also provide good jogging routes.  If you enjoy long jogs, take the Wellesley Grand Tour, a 10.8 mile loop using all five of our interconnecting trails.

4. How do I get trail maps and guides?

Maps and guides are available online, at map dispensers located at trail parking lots and trailheads, in the west lobby of Town Hall and at the Town Clerk’s Office.  You can get trail maps for all the town trails and detailed trail maps for Boulder Brook Reservation, Centennial Reservation, Morses Pond and the Town Forest.

5. How can highly-developed Wellesley have an extensive trails network?

With an early awareness of the importance of protecting our natural resources and careful town planning, Wellesley has 2,700 acres of open space. We are also fortunate to have two aqueducts running through town that serve as interconnecting greenways, along with a historic linear park. As a result we have 46 miles of trails in Town, and 28 miles are marked with trail markers.

6. Where are the trails located?

There are fourteen trails in Wellesley, and most likely there is a trail near your home, school or business.  We have ten woodland trails that go through conservation lands, parks and open space, and five interconnecting trails that run along aqueducts, parks and roads.

7. How long are the trails?

The shortest trail, the Rockridge Pond Trail, is 0.4 miles long and is a pleasant walk around the edge of this scenic pond.  Our longest trail, the Crosstown Trail, is 6.2 miles long and runs along the Cochituate Aqueduct from the east to the west side of town.

8. How do I get started walking the trails?

Come on one of our free guided walks.  We run walks in the spring and fall.  The walks are at an easy pace, less than two miles long, and last about one hour.  Look for walk schedules on our website, announcements in the Townsman's Community Bulletin Board, and fliers posted on our map houses.

9. Can I take my dog?

Yes, dogs are welcomed on our trails.  The dog can be off-leash if under voice control by the owner.  We encourage walkers to pick up after their dogs and properly dispose of the waste.  Remember that the town has a restriction on the number of dogs on conservation land:  No more than two dogs per person, or three dogs with a permit.

10. Can I ride my bike along the trails?

Yes, our trails are used by bicyclists for recreation and commuting, and by children going to school.  The most popular bicycling trail, and frequently used by families, is the Brook Path because of its level surface.  Note that all motorized use of the trails on open space lands is prohibited.

11. Where are good trails to cross-country ski?

The Brook Path, the lower meadows at Centennial Reservation, and trails along the aqueducts are ideal for cross-country skiing.  The section of the Crosstown Trail from Weston Road to Rt. 9 is a favorite, with scenic views of Morses Pond and only two road crossing. The Guernsey Path from the trailhead at Winding River Road to the Nehoiden Golf Course is another picturesque trail with only one road crossing.

12. How do I report trail problems?

Please report trail problems to the Natural Resources Commission Office.  Call us at 781-431-1019, extension 2294, or email us at trails@wellesleyma.gov.

13. How do I find out more about the Wellesley Trails Committee?

Please come to one of our monthly trails meetings, meet our committee members, and learn about our projects and plans. We are a volunteer town committee, and welcome people who would like to join the Trails Committee to help us monitor and maintain the trails.  Not interested in becoming a committee member?  Then consider joining the Friends of Wellesley Trails to help us with events and projects and contact us at trails@wellesleyma.gov.