MBTA Customer Support
Contact the MBTA customer support team with concerns, questions, comments, and complaints. Submit your information online and you can expect a response within a few days, or sooner. View additional contact numbers for the Transit Police, lost and found, and accessibility.
Main Hotline: 617-222-3200
Toll Free: 800-392-6100
TTY: 617-222-5146
Elevator/Escalator Hotline: 617-222-2828